Rhys Fisher

Contact Center

The SequenceShift Experience: A Smarter Way to Deploy CX

Conversational AI

Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft

Contact Center

CX Gets Vertical: Why Retail-Specific Solutions Are the Future

Conversational AI

Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition

Conversational AI

The Microsoft Layoffs: What Aren’t They Telling Us About AI?

Contact Center

Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028

Conversational AI

NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents

Contact Center

Big CX News from Microsoft, Google, Salesforce, & Zendesk

Conversational AI

Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents

Conversational AI

Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents

CRM

Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year

Contact Center

Big CX News from Salesforce, Zoho, NICE, & Dialpad

Contact Center

NICE Lands $100MN+ Deal with Europe’s Largest Contact Center

CRM

Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce

Contact Center

ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX

Conversational AI

Why Agentic AI Isn’t Always the Answer