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Contact Center
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
CX
The Current State of Customer Service: A Breakdown
CRM
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Gartner Peer Insights “Voice of the Customer” for CCaaS 2025
Conversational AI
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
How Conversational AI is Transforming the Modern Contact Center
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience
Cisco Live San Diego 2025: Top 3 Takeaways
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government
GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams
Workforce Engagement Management
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
