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Contact Center
Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many
Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition
Teleperformance Contact Center Staff In Revolt: “We’re Not Allowed to Use the Bathroom!”
CRM
How to Find the Best Salesforce Partner in 2025
Workforce Engagement Management
The Top Business Process Outsourcing Companies for 2025
BPO Contact Centers In 2024: Where Can They Add Value?
Why Is India the Next Hotspot for CCaaS Vendors?
CX Outsourcing: Managing the Unmanaged Areas of Your Business
Loyalty Management
CX Outsourcing: The Trends, Benefits, & Providers
Triple Impact Connections Deploys CXone to Support Rapid Growth
Conversational AI
Conversational Intelligence: Use Cases, Success Stories, & Predictions
Sprinklr Teams Up with Tech Mahindra, Aims to Replicate European CCaaS Success Worldwide
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Contact Center AI Doesn’t Have to Be Difficult (or Expensive!)
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom
