Deputy Editor Rhys Fisher sits down with Jonathan Foureur, Head of AI at Diabolocom to explore the cutting-edge role of artificial intelligence in modern contact centers.
As businesses race to differentiate through superior customer experiences, AI is proving to be a game-changer. Jonathan shares insights into how Diabolocom’s AI-powered quality monitoring solution is reshaping agent performance, reducing operational costs, and enhancing customer satisfaction.
If you’re looking to optimize your contact center with AI, this conversation is a must-watch.
AI is revolutionizing the contact center industry, but how do you implement it effectively? In this discussion, Diabolocom’s Jonathan Foureur unpacks how AI-driven quality monitoring is eliminating inefficiencies, empowering agents, and delivering undeniable ROI.
Key discussion points:
Unlocking AI’s Full Potential: Why customer experience is a prime market for AI and how companies can leverage it to gain a competitive edge.
Smarter Quality Monitoring: How Diabolocom’s AI-powered solution evaluates 100% of interactions, eliminating bias and improving agent training.
Real ROI Benefits: Discover how AI reduces evaluation time, enhances agent performance, and increases customer retention through proactive intervention.
The Human-AI Balance: AI isn’t here to replace agents—it’s acting as their personal coach, offering real-time feedback and continuous improvement.
